Eye on CRM/ERP
Replay the SocialCast with the authors of the Integrated ERP Guide.
CRM Google+ Hangout
A team of CRM thought leaders joins IBM Midsize Business to talk about what was hot at this ...
Latest News and Articles
- Here’s Why You Don’t Know What Your Customer Needs
Does everyone in your company agree upon what a customer need is? I’m not asking what do your customers need I’m asking do ...
An article by Mike Boysen on Dec 16, 2013
- Offline CRM: Physical Data and the Virtual Consumer
Customer relationship management (CRM) tools have flooded the midsize market. Along with tech giants and bit players, there are moderately ...
An article by Doug Bonderud on Dec 9, 2013
- Customer Loyalty Sweepstakes: The Winner Engages the Customer
Depth of customer loyalty is driven by product quality coupled with how successfully the engagement with the customer is executed, ...
An article by Christopher Burgess on Dec 5, 2013